FAQ

We currently accept all major Indian and International credit and debit cards, NEFT or online bank transfers and UPI payments. For more information on alternative methods please contact our customer service at 9818330278 or email us at - care@iamajewels.com

The availability of an item in store is subject to change. However, to know the current availability of the same, you can click on the whatsapp icon or contact our customer service at 9818330278 or email us at - care@iamajewels.com

Now you can pick up your online bought items at our walk-in store. In-store pick up is a great option as you get to try your jewellery with the help of our team of professionals and stylists. 2-day prior notice will have to be given to line-up your in-store pick-up to ensure a hassle-free experience. The online invoice received must be carried to the store at the time of pick-up. Also an appointment can always be fixed by clicking the WhatsApp icon given below or by contacting our customer service at +919818330278. Store pick up can be done from Monday - Saturday, between 10:30 am - 7:30 pm.

We at Iama work for our customer’s satisfaction. We have a very hardworking team who is always on its toes when it comes to helping customers from providing right information on our luxurious jewellery, their details and sizing help, to helping them choose the right jewellery to match their style. We even customize jewellery with gemstones of their choice to define their personal style. Our team works hard on not only creating beautiful pieces of jewellery but also beautiful relationships with our customers.

For any kind of assistance with your care@iamajewels.com purchase, you can reach out to our team of stylists and jewellery experts or set up an appointment by contacting us on 9818330278 or email us at - care@iamajewels.com.

All the jewellery displayed on the website are in-stock and ready for shipping. Orders placed from Monday to Saturday (excluding holidays) will be processed and shipped within 7-10 business days once payment authorization and verification have been obtained. Orders placed on Saturdays and Sundays and on public holidays, will begin processing the following business day. All customers will receive a confirmation email when the order has been shipped. However, in the extreme situation that product ordered is not in stock or cannot be delivered within the stipulated timeline due to some unforeseen circumstances – you would receive a message/call within 24 hours of your order being placed from our customer service team specifying the period within which it can be made available.

At Iama we specialize in custom-made orders. Buying jewellery can be really tough sometimes, sometimes you may not find your ideal one in one-go. But don’t you worry, we have got you covered. We have a great team of professionals who are on their toes to help our customers create their dream jewellery which is as unique as them. The duration for custom-made orders varies from 3-5 weeks. While minor customizations/size fixes take 3-5 weeks, creating a brand new piece of jewellery may take up to 30 days depending on the intensity of design and labor consumed.

Once you purchase an item on a website you will receive an auto-generated receipt with a full payment confirmation on your registered Email account. You can bring a print out of the same or show the confirmation on your mobile phones.

For further details, do read the EXCHANGE & RETURNS policy or click here.

To keep your luxurious jewellery shiny and sparkly here are some tips from Iama care guide which will ensure that your jewellery are always as sparkly as you are-
- Don’t wear your Iama to bed as it is the number 1 cause of losing gemstones and wearing out of prongs.
- A simple polishing cloth can do wonders - Microfiber polishing cloth, similar to the one you use to clean your sunglasses, is an alternative to aggressive cleansing methods.
- Always keep in mind that your jewellery must be the last thing you put on while dressing up, keep them away from any contact with perfumes, chemicals, water or body lotions.
- Schedule a 6- monthly check up for your jewellery to keep all your jewellery woes at bay.
- All your jewellery must be stored in separate boxes.
- If an item purchased on website doesn’t fit or requires changes like change in polish or sizing, you can immediately contact our sales executive on 9818330278 or email us at - care@iamajewels.com and brief them about the changes.- For more information read the CLIENT SERVICES or click here.

Iama is pleased to offer custom engraving services in our jewellery. However, it will depend on the size and design of the jewellery. Engraving of names, special dates, and other important words can be done in uppercase letters only with additional charges applicable and the engraved jewellery cannot be exchanged. For additional options and variations kindly contact our jewellery experts on 9818330278.

We at Iama offer you various options to make your purchase special, you will be given the option to create a personalized calligraphy message with your purchase. The same can be done by contacting our team of experts on 9818330278.

Now add our luxurious packaging wrapped with our signature satin ribbon. This complimentary gift wrapping is now applicable on all Online and In-store purchases.

An Auto-Generated receipt/Invoice will be sent to you via Email after the payment has been processed.

The pricing and offers on care@iamajewels.com are subject to change depending on the availability of the product.

We use the Order Information, which includes your credit card information to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).